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Returns and Terms

Returns and Terms

Fireblade Australia Return Policy

At Fireblade Australia, we are committed to ensuring our customers are completely satisfied with their purchases. If for any reason you are not entirely pleased with your product, please review our return policy below:

1. Return Period:

- Customers have 30 days from the date of receipt to initiate a return.

2. Condition of Returned Items:

- Items must be returned in their original condition, unused, and with all packaging and accessories included.

3. Return Process:

- To initiate a return, please contact our customer service team via email at [customer service email]. Provide your order number, the item(s) you wish to return, and the reason for the return.

- Our team will provide you with a Return Authorization Number (RAN) and instructions on how to send your item back to us.

4. Refunds:

- Once we receive and inspect the returned item, we will process your refund. Refunds will be credited to the original method of payment.
- Please allow up to 14 business days for your refund to be processed.

5. Exchanges:

- If you wish to exchange an item, please follow the return process and place a new order for the desired product.

6. Damaged or Faulty Items:

- In the rare event that you receive a damaged or faulty item, please contact us immediately. We will arrange for a replacement and cover all shipping costs.

7. Shipping Costs:

- Return shipping costs are the responsibility of the customer, except in cases of damaged or faulty items.

8. Non-Returnable Items:

- Certain items may be non-returnable or have specific return policies. This will be clearly stated on the product page.

We value your satisfaction and appreciate your understanding of our return policy. If you have any questions or need assistance, please do not hesitate to contact us.